Legal notice

Legal Notice

Last updated: 26 May 2026

1) Website Owner

  • Legal name: Pandora Light Shows Ltd 
  • Registered office:

    Union Building

    51 - 59 Rose Lane 

    Norwich 

    Norfolk 

    NR1 1BY 

    United Kingdom

  • Company number: 17044851
  • Place of registration: England and Wales
  • VAT number: GB 514 2041 44
  • Contact email: sales@pandoralightshows.com
  • Telephone: 
  • Contact form: 

If you are a sole trader or partnership, state that status and give your principal place of business.

2) What We Do

This website sells [brief description of goods/services/digital content]. Nothing on this site is professional advice.

3) Pre‑Contract Information (Consumer Contracts Regulations)

Before you place an order, we provide:

  • The main characteristics of the goods/services/digital content.
  • The total price including taxes and any delivery or other charges.
  • Delivery/performance times and how we handle delays.
  • Our identity, contact details, and complaints handling.
  • Your right to cancel (where applicable), how to exercise it, and who pays return costs.
  • The minimum duration of any ongoing contract and termination conditions.

Full details appear in our Terms of Sale: [Link].

4) How the Contract Is Formed

  • Your order is an offer to buy.
  • We accept only when we send an order confirmation email; at that point a contract is formed.
  • If we cannot accept your order (e.g., out of stock, pricing error), we will inform you and refund any payment.

5) Pricing, Taxes, and Payment

  • Prices are shown in GBP and include/exclude VAT as stated.
  • We accept: [cards, PayPal, BNPL provider, etc.]. Payment is taken [on order/dispatch].
  • We use secure payment processing; your card details are handled by our payment provider.

6) Delivery, Performance, and Risk

  • Delivery areas: [UK only/UK + EU/Worldwide].
  • Delivery options and charges: [summary or link]. Estimated times: [X–Y working days].
  • Risk in goods passes to you on delivery; ownership passes when we receive full payment.
  • Digital content is provided by [download/email/account access] immediately/within [timeframe].

7) Your Right to Cancel (Consumers)

  • Physical goods: You may cancel within 14 days after delivery without giving a reason.
  • Services: You may cancel within 14 days after contract unless you asked us to start early; if you consent to early performance, you’ll pay for work done up to cancellation.
  • Digital content: If delivery starts within the 14‑day period, you lose the right to cancel once you consent to immediate supply and acknowledge this loss.
  • How to cancel: Email sales@pandoralightshows.com or use our form [URL]. You may use this template: “I hereby give notice that I cancel my contract for [order number], ordered on/received on [date], name, address, signature (if by post), date.”
  • Returns: Return goods within 14 days of cancellation in reasonable condition. You are responsible for return postage unless we offered free returns or the item is faulty/misdescribed.
  • Refunds: We refund the price and the basic delivery cost within 14 days of receiving the returned goods or proof of return, using your original payment method. Deductions may apply for handling beyond what’s necessary to inspect the goods.

Link to full Returns & Cancellations Policy: [URL].

8) Faulty or Misdescribed Items

You have statutory rights under the Consumer Rights Act 2015, including repair/replacement or a refund within the applicable timeframes. Contact us at sales@pandoralightshows.com.

9) Age Restrictions

Purchases are available to persons aged [e.g., 18+] only. By ordering, you confirm you meet any age restrictions for the products.

10) Promotions and Gift Cards

Specific terms may apply to promotions, discount codes, and gift cards. See the promotional terms shown at the time of offer: [URL].

11) Complaints and Dispute Resolution

  • Contact us at sales@pandoralightshows.com; we aim to respond within 1 working days.
  • If you are an EU consumer, you may use the European Commission ODR platform: ec.europa.eu We are/are not obliged to participate in ADR: [state position].

12) Intellectual Property

  • Copyright © [Year–Year] [Owner]. All rights reserved.
  • Trademarks and content on this site may not be used without permission.

13) Acceptable Use

Do not misuse the site, attempt unauthorised access, or submit unlawful, infringing, or harmful content. We may suspend or remove access at our discretion.

14) Privacy and Cookies

  • We process personal data as described in our Privacy Notice: [Link].
  • Cookies and similar technologies are described in our Cookie Policy: [Link]. Manage preferences here: [Link/button].

Data controller: [Your legal name and contact]. You can complain to the ICO: ico.org.uk

15) Accessibility

If you need information in an alternative format, contact sales@pandoralightshows.com and we will assist where reasonably possible.

16) Governing Law and Jurisdiction

These terms are governed by the laws of England and Wales. Courts of England and Wales have [non‑exclusive] jurisdiction. Consumers may also bring claims in their local courts.

17) Changes to this Legal Notice

We may update this page; material changes will be signposted and the “Last updated” date will change.

18) Contact

Email: sales@pandoralightshows.com 

Address:

Union Building

51 - 59 Rose Lane 

Norwich 

Norfolk 

NR1 1BY 

United Kingdom