Shipping policy

Shipping Policy

Last updated: 26 May 2026

Where we ship

  • We currently ship to: United Kingdom (mainland and NI).
  • We do not ship to: PO Boxes, BFPO addresses, or the Channel Islands [edit as needed].
  • For international shipping, please see “International orders” below. [Remove if not offered.]

Processing times

  • Orders are processed within [1–2] business days (Monday–Friday, excluding bank holidays).
  • Orders placed after [2pm GMT/BST] are treated as received the next business day.
  • During peak periods or sales, processing may take an extra [1–2] business days.

Delivery options and timeframes United Kingdom

  • Standard (Royal Mail 48 / Evri 2–3 days): [£X.XX], estimated delivery in [2–4] business days after dispatch.
  • Express (Royal Mail 24 / DPD Next Day): [£X.XX], estimated delivery in [1–2] business days after dispatch.
  • Free shipping: Orders over [£XX] qualify for free Standard delivery.

International orders [if applicable]

  • Service: [Royal Mail International Tracked / DHL / UPS].
  • Cost: Calculated at checkout based on destination and weight.
  • Delivery time: Typically [5–10] business days after dispatch, but can vary by destination.
  • Customs, duties, and taxes: Recipients are responsible for any import fees. We cannot control or predict these charges.

Order tracking

  • You’ll receive a dispatch email with tracking (when available) once your order ships.
  • Tracking may take up to 24 hours to activate after dispatch.

Delivery issues and delays

  • Estimated delivery times are not guaranteed. Weather, strikes, or carrier backlogs may cause delays.
  • If your order hasn’t arrived within the timeframes below, contact us at [support@yourdomain.com] with your order number:
    • UK Standard: 7 business days after dispatch
    • UK Express: 3 business days after dispatch
    • International: 20 business days after dispatch
  • Lost or missing parcels: We’ll open a carrier investigation. Replacements/refunds are issued once the investigation confirms loss or after [X] days have passed, whichever comes first.

Address accuracy

  • Please ensure your shipping address is complete and correct. We aren’t responsible for non-delivery due to address errors.
  • If a parcel is returned to us due to an incorrect or incomplete address, we can resend it to a corrected address; re‑delivery charges may apply.

Pre‑orders and backorders

  • Items marked as pre‑order/backorder will ship on or around the estimated date shown on the product page. Your payment method may be charged at checkout to reserve stock.

Split shipments

  • To get in‑stock items to you faster, we may ship orders in multiple parcels at no extra cost.

Click & collect [remove if not offered]

  • Collection point: [Store name, full address].
  • Ready for collection: We’ll email you when your order is ready (typically within [X] hours/days).
  • Please bring photo ID and your order confirmation.

Delivery to multi‑unit addresses

  • For flats/apartments and offices, carriers may confirm delivery to the building or concierge. We are not responsible for items after a confirmed delivery scan.

Refused or unclaimed deliveries

  • If you refuse delivery or a parcel is unclaimed and returned to us, we’ll refund the product price minus original shipping once received back in resalable condition. Re‑shipping is available upon request; additional postage applies.

Shipping restrictions

  • Some items (e.g., aerosols, batteries, hazardous goods) may have carrier or destination restrictions. If your order is affected, we’ll contact you with options.

Packaging and sustainability [optional]

  • We use [recyclable/mailers/boxes], and minimise plastic where possible.
  • Gift wrap is available for [£X.XX] at checkout. [optional]

Holiday and peak periods

  • During November–January and around bank holidays, allow extra time for processing and delivery.

Ownership and risk

  • Risk of loss passes to you upon delivery to the address provided. Title to products passes upon full payment.

Contact us

  • Questions about shipping? Email: sales@pandoralightshows.com or write to: [Company Name], [Address], [Postcode], United Kingdom.

Notes to customise quickly

  • Replace [£X.XX], [1–2], [2–4], [support@yourdomain.com], and address fields.
  • Match carrier names to what you actually use.
  • If you offer free returns or special courier instructions, add a short line under “Delivery options.”
  • Link this page from your checkout and confirmation emails so customers can find it easily.